White Glove Shipping
We pride ourselves on White Glove Shipping and Blanket Wrap Shipping. Simply defined, this means that the product you order will be placed in the exact spot that you tell us to place it and all debris will be removed before we leave. There are conditions, however, that will set expectations for you and for us. See below for what to expect from a White Glove delivery
Delivery Conditions of Building Access
Additional charges may be assessed for any unusual delivery conditions not disclosed at the time of order. Such conditions may include, but are not limited to, areas where the delivery vehicle is not able to access due to road conditions, weather conditions, narrow roads or driveways, very steep access roads or driveways; ferries, excessive toll roads or additional insured certificates required by any association affiliated with the delivery address.
Delivery Conditions of Building Layouts
Layout conditions may include, but are not limited to, very narrow stairways, spiral stairways, stairways with tight turns or narrow transitions, narrow doorways or openings, limited access due to wall configurations.
The delivery agent will contact you within 1 to 14 days prior to delivery to make delivery arrangements. B Cubed Shipping does not guarantee any day or exact times of deliveries. Normal deliveries may be scheduled between 8 a.m. to 4 p.m., Monday~Friday. Additional charges may be charged by the delivery agent to accommodate specific day or time requests. All delivery times are estimates based on the current lead times provided by the manufacturer or delivery agent. B Cubed Shipping will do everything possible in its power to insure that the expected time frames are met, but cannot be held responsible for delays caused by the manufacturer, supplier or delivery agent.
Weather, Natural Disasters, Machinery Failure
Delays caused by adverse weather conditions, traffic delays or mechanical failures of machinery are beyond the control of B Cubed Shipping. We will make every effort to meet a scheduled appointment or attempt to notify the customer of a delay. Failure of the delivery company to meet a specific delivery time or date does not constitute grounds for compensation to the customer nor does it constitute grounds for cancellation of an order without penalty.
Confirming Appointments with B Cubed Shipping
Our delivery agents will try to contact the customer via phone, text and email when possible. The appointment is NOT confirmed until the customer calls, texts or emails back AND gets a confirmation from our delivery agent. Any correspondence received after 4pm will not confirm the customer's delivery for the following day unless specifically confirmed by a B Cubed delivery agent.
Confirmed Appointments, Nobody Home
If no one is home when we attempt to deliver per the scheduled date and time, you will be charged a re-delivery fee. B Cubed Shipping cannot be responsible if conditions beyond our control arise which prevent the delivery from being made at the scheduled time.
White Glove Teams
In-home deliveries and set-ups are configured for two person hand carried situations. There are no provisions allowed for ropes, hoists or machinery to be used; nor removal of any fixtures, doors or windows to allow access.
"No Fit" Deliveries
It is the customers responsibility to understand the furniture dimensions and to measure to be sure the furniture will fit in the room and through any doors, around any corners, under any low overhead areas and up any stairway or stairway landing.
"Clear Path" Preparations
The customer must also have any rooms ready to accept the furniture. Delivery personnel are not authorized to move or remove any existing items from rooms due to liability issues. Delivery personnel will not hang items. If additional assistance is required for other than standard delivery scenarios, the customer must assume responsibility of additional charges.
Refusal of Deliveries
Any furniture refused by a customer because it will not fit in a designated room or fit through an opening will be subject to a restocking fee not to exceed 50% plus actual freight charges incurred by B Cubed Shipping.